PRIORITY 1, BUSINESS CRITICAL: This status only applies to applications that are in production. It represents a complete loss of service or a significant feature that is completely unavailable, with no workaround. It does not include development issues or problems in staging environments.
PRIORITY 2, DEGRADED SERVICE: Includes intermittent issues and reduced quality of service. A workaround may be available. Does not include development issues or problems in staging environments.
PRIORITY 3, GENERAL ISSUE: Includes product questions, feature requests, and development issues.