pricing
Great value.
Simple structure.
Pay per monthly active user (MAU) with unlimited usage and unlimited max concurrent connections.
Why per user pricing?
- Straightforward and simple pricing with unlimited usage and unlimited max concurrent connections
- Makes it easy to manage your budget, no complicated calculations needed
- All features included in paid plans
Audio
Basic
Number of Users
First 1,000 MAUs
Sync (Flex Included)
Free
Free
Premium
Number of Users
1,001 to 100,000 MAUs
Sync (Flex Included)
$0.20/MAU
Flex Only
$0.25/MAU
Enterprise
Flex Only
Number of Users
> 100,001 MAUs
Sync (Flex Included)
Flex Only
Video (Full HD)
Basic
Number of Users
First 1,000 MAUs
Sync (Flex Included)
Free
Free
Premium
Number of Users
1,001 to 100,000 MAUs
Sync (Flex Included)
$0.99/MAU
Flex Only
Enterprise
Flex Only
Number of Users
> 100,001 MAUs
Sync (Flex Included)
Flex Only
Text Chat
Basic
Number of Users
First 1,000 MAUs
Sync (Flex Included)
Free
Free
Premium
Number of Users
1,001 to 100,000 MAUs
Sync (Flex Included)
Free until 2024!
Flex Only
Free until 2024!
Enterprise
Flex Only
Number of Users
> 100,001 MAUs
Sync (Flex Included)
Flex Only
Support
Basic
Price
Free
P1 Response Time
< 4 hours
P2 Response Time
-
P3 Response Time
-
Email Support
Yes
Slack Support
Community
Integration Support
-
Dedicated Support Engineer
-
Premium
Price
$1,500/mo
P1 Response Time
< 1 hour (24/7)
P2 Response Time
< 4 hours
P3 Response Time
< 8 hours
Email Support
Yes
Slack Support
Private Channel
Integration Support
< 8 hour response time
Dedicated Support Engineer
-
Enterprise
Price
$5,000/mo
P1 Response Time
< 30 min (24/7)
P2 Response Time
< 1 hour (24/7)
P3 Response Time
< 2 hours (24/7)
Email Support
Yes
Slack Support
Private Channel
Integration Support
< 2 hour response time
Dedicated Support Engineer
Yes
Price
Basic
P1 Response Time
Free
P2 Response Time
< 4 hours
Yes
$1,500/mo
< 30 min (24/7)
< 1 hour (24/7)
< 8 hours
< 2 hours (24/7)
Yes
Yes
Community
Private Channel
Private Channel
-
-
-
-
-
Premium
Number of Users
< 8 hour response time
Sync (Flex Included)
< 4 hours
Flex Only
< 1 hour (24/7)
Enterprise
P3 Response Time
Dedicated Support Engineer
Integration Support
Slack Support
Email Support
Number of Users
$5,000/mo
< 2 hour response time
Yes
Sync (Flex Included)
Flex Only
Pricing FAQ
How are MAUs (Monthly Active Users) calculated?
How are MAUs (Monthly Active Users) calculated?
Will I be charged for the first 1,000 MAUs if I exceed the Free tier limit?
Are there limits for maximum concurrent connections?
What is included in “Integration Support”?
What is a “Dedicated Support Engineer”?
What are your business days & hours for Support?
How do you define Support response time SLAs for P1, P2, and P3 escalations?
Are there any fair use limits?
